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Frequently Asked Questions

General / About

What is Saginaw Pipe Co., Inc.?

Saginaw Pipe Co., Inc. is a full-service steel distribution center providing quality pipe, steel products, and value-added processing services to customers across a wide range of industries.

Where are you located?

Saginaw Pipe Co., Inc.
1980 Hwy 31 S
Saginaw, AL 35137
Get Directions on Google Maps

How can I contact you?

Main Phone: 205-664-3670
Toll Free: 1-800-433-1374
Email: Info@saginawpipe.com

What are your office hours?

Our office is open Monday through Friday from 8:00 AM to 5:00 PM (CST).

What are your warehouse and receiving hours?

Our warehouse and receiving hours are Monday through Friday from 6:00 AM to 9:00 PM (CST).

All deliveries must have a scheduled appointment for the day of delivery. Please note that while an appointment is required for that date, trucks are unloaded on a first-come, first-served basis upon arrival.

Are you open to the public?

Yes, we are open to the public and welcome both individual and commercial customers.

Do you observe holiday closures?

Yes, Saginaw Pipe observes major holidays. Please contact us in advance to confirm hours during holiday periods.

Ordering & Quotes

How can I place an order?

Orders can be placed in the way that's most convenient for you—by phone, email, through our website, or directly with your sales representative. Our team is ready to assist with orders of all sizes.

How do I request a quote?

Customers can request a quote online through our website's quote cart, or by contacting our sales team by phone. We're happy to provide quick and accurate pricing based on your needs.

How quickly will I receive a quote?

We pride ourselves on fast response times. Most quotes are turned around very quickly—often the same day depending on the request.

How will I receive my quote?

Quotes are provided via both email and phone, depending on your preference and the nature of the request.

Do you accept same-day orders?

Yes, we understand that urgent needs happen. We do our best to accommodate same-day orders for local customers, including last-minute and rush jobs whenever possible. Please contact our team to confirm availability.

Do you offer rush or expedited orders?

Yes, we can accommodate rush and expedited orders whenever possible. Please contact our team directly so we can prioritize your request and provide the best available timeline.

What are your typical lead times?

Lead times can vary depending on material availability and processing requirements. For the most accurate timeline on:

  • On-hand stock
  • Processed material (cutting, etc.)
  • Hard-to-source or specialty items

We recommend calling our team directly—we'll provide the most up-to-date information and work to meet your timeline.

Will I have a dedicated sales representative?

Yes, customers are typically assigned a dedicated sales representative who can help ensure you get the right materials for your specific job. Our team is here to provide guidance and support from quote to delivery.

Do you have a minimum order requirement?

No, we do not have a minimum order requirement. We're happy to assist with orders of any size.

Will I receive an order confirmation?

Yes, we can provide order confirmations for any orders placed to ensure accuracy and peace of mind.

Shipping & Delivery

Do you offer delivery?

Yes, Saginaw Pipe offers nationwide delivery to meet the needs of our customers, whether local or across the country.

What delivery methods do you offer?

We offer a variety of delivery options to best fit your order, including:

  • Company-owned delivery trucks for local and regional deliveries
  • LTL and flatbed freight carriers for larger or long-distance shipments
  • Hotshot services for expedited or time-sensitive deliveries

How long will my delivery take?

Delivery times vary depending on several factors, including:

  • Product availability
  • Material processing requirements
  • Delivery location
  • Customer scheduling needs

For the most accurate delivery timeline, we recommend contacting our team directly.

Do you offer expedited or rush delivery?

Yes, we offer expedited and rush delivery options, including hotshot services for urgent orders. Availability will depend on your location and order requirements.

Who is responsible for unloading the material?

The customer is responsible for unloading all delivered materials. We strongly recommend having the appropriate equipment (such as a forklift or other unloading machinery) available at the time of delivery.

Do I need special equipment for delivery?

Yes, customers should be prepared with the proper equipment to safely unload materials upon arrival. If you have questions about unloading requirements, our team is happy to help guide you.

Is there a minimum order for delivery?

No, there is no minimum order requirement for delivery.

Do you ship nationwide?

Yes, we ship nationwide and can help coordinate the most efficient and cost-effective freight options for your order.

Can I arrange my own shipping or carrier?

Yes, customers are welcome to arrange their own carrier. Orders can be prepared for will-call pickup by your designated driver.

Will I need to schedule a delivery appointment?

All deliveries to Saginaw must have a scheduled appointment for the day of delivery. Please note that while an appointment is required for that date, trucks are unloaded on a first-come, first-served basis upon arrival.

Pickup & Receiving

Do you allow customer pickup?

Yes, we offer customer pickup (will-call) for orders during our warehouse operating hours.

Do I need to call ahead for pickup?

No, customers do not need to call ahead. Will-call orders are handled on a first-come, first-served basis during our shipping and receiving hours.

What are your pickup hours?

Pickup is available Monday through Friday from 6:00 AM to 9:00 PM (CST).

When will my order be ready for pickup?

Order readiness depends on several factors, including:

  • Material availability
  • Processing requirements (cutting, etc.)

For the most accurate timing, we recommend contacting our team in advance—especially for processed or specialty items.

Do you load customer trucks or trailers?

Yes, our team will load customer trucks and trailers. However, the driver is responsible for properly securing all materials before leaving the facility.

Can I send my own driver or carrier?

Yes, customers may send their own driver or third-party carrier to pick up orders. Please ensure the driver has the appropriate order information upon arrival.

What should drivers do when they arrive?

All drivers should check in at the operations center upon arrival and provide the order details for pickup or delivery.

Are there safety requirements for pickup?

Yes, safety is a top priority at our facility.

  • Hard hats are required while on the property
  • All drivers and visitors must follow site safety protocols

We ask that all drivers use due diligence and follow all safety guidelines while on-site.

Products & Processing

What types of steel products do you carry?

We stock a wide range of steel products, including:

For a complete list of our offerings, please visit the product pages on our website.

Do you offer material processing services?

Yes, we offer a variety of value-added processing services, including:

  • Cutting
  • Wheelabrating
  • Sandblasting
  • Beveling
  • Fabrication

Additional details about our capabilities can be found on our website.

Do you cut material to size?

Yes, we provide cut-to-size services to meet your exact project requirements.

What sizes and capabilities do you specialize in?

Saginaw Pipe is known for handling a wide range of material sizes—from small angles to jumbo tubing—and for sourcing those hard-to-find sizes that others may not carry.

Do you offer custom fabrication or special orders?

Yes, we offer custom fabrication and special order services to support projects of all sizes and complexities.

Do your materials meet industry standards?

Yes, all of our materials meet applicable industry standards, and we can provide Mill Test Reports (MTRs) upon request.

Are there fees for processing services?

Processing fees may apply depending on the type of service and material requirements. Please contact our team for specific pricing.

Payments & Accounts

What payment methods do you accept?

We accept a variety of payment methods for your convenience, including:

  • Cash
  • Check
  • Credit card

Do you offer credit accounts?

Yes, customers can apply for a credit account through our credit department. Approved accounts may be eligible for established payment terms. Please contact our team for more information or to begin the application process.

How do I apply for a credit account?

To set up a credit account, please reach out to our team, and we will direct you to the appropriate contact within our credit department to begin the application.

Safety & Policies

Are there safety requirements while on your property?

Yes, safety is a top priority at Saginaw Pipe. All visitors, drivers, and carriers are expected to follow site safety protocols at all times while on the premises.

Is PPE required while on-site?

Yes, all drivers and carriers must wear a hard hat at all times while outside of their vehicle on the property. Additional appropriate safety gear is required while on-site to ensure a safe working environment for everyone.

Where should drivers check in upon arrival?

All drivers and carriers must check in at the operations center upon arrival and provide the appropriate order information for pickup or delivery.

Who is responsible for load securement?

While our team will load materials onto trucks and trailers, the driver is responsible for ensuring all materials are properly secured before leaving the facility.

What should I do to ensure a smooth and safe visit?

We ask all visitors and drivers to use due diligence while on-site, follow all posted safety guidelines, and work with our team to maintain a safe and efficient environment.

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